Support ending for Microsoft Dynamics AX

In October 2018, mainstream support ended for Microsoft Dynamics AX 2009 Service Pack 1 (SP1), Dynamics AX 2012, and Dynamics AX 2012 R2. Security hotfixes are the only extended support available, but that is coming to an end in 2021.

Dynamics AX 2012 R3 is also reaching end of mainstream support. Microsoft will make non-security hotfixes and regulatory updates until mainstream support ends on October 12, 2021.

What Am I Missing?

Without system support, your business isn't receiving critical help with updates, security issues, or incidents. If your system runs into problems, your entire operation could be left in the dark.

Not only are you missing out on support, but Microsoft is continuously releasing new updates that add functionality and increase usability. By staying on an outdated system, you risk losing your competitive advantage to others embracing new cloud technology.

Upgrading Your System

In order to keep your operations running smoothly, upgrading your system to Dynamics 365 (D365) is a smart move. D365's cloud-based infrastructure unifies business processes. The platform's continuous updates give you access to the latest functionality and keep's your information secure.

Benefits of Dynamics 365:

• Reduces IT costs
• Improves overall visibility
• Adapts quickly to changing markets
• Empowers employees with more resources
• Better customer service tools
• Boosts productivity
• Promotes innovation

Upgrade Timeline

While the timeline for end of support may not seem extremely urgent, a good upgrade processes should begin within the coming months. This will ensure you have an adequate amount of time to complete both your system assessments, data migration and your business application implementation.

AX 2009, 2012, and R2

A typical implementation takes 8 - 12 months to complete, this can take longer if you are migrating large amounts of data and/or implementing analytics.

If you are on AX 2009 SP1, AX 2012, or R2, you should target your D365 implementation to begin in early 2020. This allows you to have enough time to migrate to D365 and go live with the system before all support ends.

Here is a look at how this timeline would flow:

AX 2012 R3

If you're on Dynamics AX 2012 R3, we highly suggest reaching out to us to talk about starting the implementation process in January 2020 to follow the same timeline above. Even though only mainstream support ends October 2020, starting the process now gives you more opportunity to revise processes and adopt best practices.

If you chose to remain on R3 a little longer, you will want to start your implementation project by July 2021 in order to go live before the extended support ends.

Next Steps

Upgrading your ERP presents you with real opportunities to transform your business. Your digital transformation roadmap should take into consideration key stakeholders, other legacy systems nearing end of life, and how data collection and access can change your business.