Microsoft Extended Support for Dynamics AX 2012 R3: What's Next?


On October 12, 2021, mainstream support ended for Dynamics AX 2012 R3 with extended support until Jan 10, 2023. 

This is a big deal for those still running Dynamics AX. With only extended support offered by Microsoft, you are limited to paid support, security updates, and non-security fixes for only select products and customers.

Reach out to ask questions or get information about upgrading your platform.

What Am I Missing Without Mainstream Support?

Without mainstream system support, your business won’t be receiving critical help with incidents without paying for it. Microsoft also won’t accept any requests for warranty support, design changes, or new features.

By continuing to use Dynamics AX 2012 R3, you’re containing your operations to an outdated system, and you can lose your competitive advantage to those embracing new cloud technology and functionality that you’ll find in Dynamics 365.

Upgrade to D365 Finance and Operations

To keep your operations running smoothly, upgrading your system to Dynamics 365 (D365) is a smart move. D365's cloud-based infrastructure unifies business processes and allows leaders to capture, manage, and analyze their data. The platform's continuous updates give you access to the latest functionality and keep your information secure.

Benefits of Dynamics 365:

According to a Forrester Total Economic Impact Study, customers matched or reduced their ERP’s total cost of ownership by migrating from AX 2009 and/or AX 2012 to Dynamics in the cloud.

Other benefits of upgrading to D365 include:

  • Reduces IT costs
  • Improves overall visibility
  • More data access for actionable decisions
  • Adapts quickly to changing markets
  • Empowers employees with more resources
  • Better customer service tools
  • Boosts productivity
  • Promotes innovation

Dynamics AX Upgrade Timeline

While the timeline for end of support may not seem extremely urgent, a typical implementation takes 8 - 12 months to complete, and upgrading to D365 can take even longer if you are migrating large amounts of data and/or implementing analytics.

To ensure you have an adequate amount of time to complete both your system assessments, data migration, and your business application implementation, you should reach out immediately to discuss starting your project.

Here is an example of what the implementation timeline could look like:

Upgrading to Dynamics 365 Resources

Still not sure about upgrading or curious what the upgrade process looks like? To help, we’ve put together a series of videos featuring our technical consulting manager, Josh Williams, guiding you through the major considerations you should be thinking about when migrating your ERP to Microsoft Dynamics 365.

Watch the Series

Watch the Upgrading to D365 Video Series


How to Get Started

Upgrading your ERP presents you with real opportunities to transform your business. Your digital transformation roadmap should take into consideration key stakeholders, other legacy systems nearing end of life, and how data collection and access will change your business. If you're ready to take the next steps, click the button to get started.


As Vice President of Digital Transformation at Blue Horseshoe, Steve Shebuski guides businesses through their digital transformation journey. Steve has 20+ years of experience as a Program Manager/Design Lead/Project Manager implementing both Microsoft Dynamics AX / Dynamics 365 as well as tier I and tier II warehouse management and transportation software solutions. Steve's deep knowledge within the distribution industry and his innovative approach to solution architecture are the backbone of the solution implementation and deployment by Blue Horseshoe.

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