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As one of the top customer requests, Microsoft is adding contextual email communication to Microsoft Dynamics 365 Sales. It will be rolling out as part of their Microsoft D365 2019 wave 2 release plan.
Sales professionals will find a streamlined user experience in the October 2019 wave 2 release. Prior to this release, users relied on Dynamics 365's “set regarding” feature in Outlook to link incoming or outgoing emails to a lead, contact, account, or opportunity. The user then had to use hyperlinks to launch D365 for Sales from the email.
Contextual Email Communication
In the wave 2 Dynamics 365 release, contextual email communication adds a rich layer of capabilities to enhance the user experience and improve process adoption among teams.
By setting up Outlook to open in a rich text editor and pop-up non-blocking window, sales professionals will be able to create their email while simultaneously accessing templates for commonly used communication formats, relevant content materials, and attachments.
This wave 2 release includes the ability to have several email drafts open at the same time to coordinate messaging across several recipients and specific templates.
Microsoft D365 Wave 2 Release
The wave 2 release includes new capabilities across multiple business applications including Dynamics 365 for Finance and Operations, Supply Chain, the Power Platform and more. Here's the breakdown of some new capabilities we are looking forward to:
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