D365 Supply Chain Inbound Inventory Quality Check


Quality management is an important part of making sure your inventory meets customer expectations. This begins with your warehouse team inspecting inbound inventory for damages and problems before the putaway process.

Equipped with Microsoft Dynamics 365 for Supply Chain and a mobile device, your team can easily create quality orders as part of the receiving and putaway process. If an item is damaged, rejecting the inventory can optionally trigger different putaway work to a quality or inspection location and create a quality order. 

Utilizing mobile devices reduces the need for share equipment and workstations and helps the team maintain social distancing - all recommendations to protect your warehouse team’s health and safety.   

We’re sharing how D365 streamlines your putaway process and accelerates inbound inventory inspection. We’re also showing you the configurations and functionality of D365 Supply Chain Management inbound quality check. 

Inspecting Inbound Inventory 

Receiving personnel are your first line of defense for finding defective or damaged inventory. This give them a personal stake in making sure the quality meets the standards your customers are expecting. 

Here’s how inbound inventory inspection with D365 adds value: 

  • Stops damaged inventory before putaway to decrease the chances for damaged products to take up valuable space on your shelves 
  • With D365’s mobile functionality, this step is performed entirely from the mobile device and decreases the need for shared equipment.  
  • Reduces the amount of setup and resources needed to drive the quality process as inventory is received into the warehouse 

Configurations for D365 Inbound Quality Check 

There are 5 key configurations required in D365 Supply Chain to use inbound quality check. These include:    

Quality check template: Drives how and when the quality process is initiated during receiving.  

Work classes: Drives quality putaway work to mobile device menu items other than those used for receiving.  

Work templates: Allows for specific work templates and label printing options to be leveraged for the quality process. A new work type, Quality check, is introduced to be used in conjunction with the work template.  

Location directives: Allows for specific location directives to be used in conjunction with work templates to identify the ideal putaway location in the inbound quality process.  

Mobile device menu items: Enables specific mobile device menu items to trigger the functionality in this post.  

Need some help with configurations? 

Contact Us

Mobile Devices & D365 Supply Chain

The warehousing app is available for Windows and Android operating systems. Install it on each device and configure it to connect to D365 Supply Chain.

Pallet Rejection Process

  1. The mobile device user initiates the putaway process per pallet. In this example, the user identifies a quality-related issue. The following steps show you how D365 guides the workflow. 

quality-related issue

  1. Confirm the ‘Pick’ from the inbound location of RECV. 

Confirm the Pick

  1. Identify a quality related issue with that pallet by selecting the hamburger menu in the top right and clicking Reject.  


select hamburger menu

  1. Confirm the ‘Put’ to the quality location. 

    Confirm the ‘Put’ to the quality location

Updating Work in D365 Supply Chain

Here is how the work performed on the mobile device updates work in D365 Supply Chain. 

Work ID USMF-000211 is the original putaway work. When the mobile device user rejects the pallet, D365 cancels this work. 

work performed on the mobile device

D365 creates the quality check work. This is Work ID USMF-000212 and directs the user to the quality location per location directive configurations. 

quality check work

A Quality order, 000010, has been created because of the Quality check template configurations. 

A Quality order - 000010

Pallet Acceptance Process

  1. The mobile device user initiates the putaway process per pallet. In this instance the user finds no quality related issues with the inventory and processes a standard putaway.

no quality related issues

  1. The mobile device user confirms the ‘Pick’ from the inbound location of RECV. 

    confirm the ‘Pick’
  2. The mobile device user selects the green check mark to accept the pallet. This means no quality related issues were identified. 

accept the pallet

  1. The mobile device user processes the putaway to the recommended stocking location per location directive configurations. 

processes the putaway

  1. The following Work ID USMF-000214 is the original putaway work that was completed by the mobile device user to the recommended stocking location per location directive configurations. 

original putaway work

Increased Warehouse Efficiencies

The inbound inventory quality check helps ensure that you only taking up space on your shelves with quality products. With your receiving team as your first line of defense, you reduce the risk of your team picking damaged products to send to your customers.  

Improving quality as part of your inbound warehouse management processes drives efficiencies in other areas of your facility. A few simple D365 warehouse management configurations help you get this process up and running. Here are some other resources to ensure you are running your warehouse efficiently:   

System Directed Picking with D365

Inventory Optimization with Supply Chain Cloud

Inventory Planning: Forecasting During Uncertainty

Cycle Count Plans in D365

How to Set Work Header Breaks in D365 

Cluster Picking with D365

Helping companies do more with D365 Supply Chain

Learn How Others Have Improved Their Supply Chain Operations With Blue Horseshoe

Microsoft Extended Support for Dynamics AX 2012 R3: What's Next?

Read More

Supply Chain in the Spotlight at SuiteWorld

Read More
Supply Chain Technology

D365 Wave Updates (Updated for 2021)

Read More